auto7 Platform Account Terms

When you create an account on auto7, you agree to the terms that govern your use of our platform. These terms cover account opening, deposits and withdrawals, gameplay rules, dispute resolution, and the jurisdictional limits of our service. We've written them in plain language so you understand exactly what to expect from us and what we expect from you.

Our approach on auto7 is transparency. You'll know how your account works, how deposits and withdrawals process, what happens if there's a disagreement, and where our services are available. This page outlines the core conditions—account creation, payment flows, bonus rules, and our dispute-handling process.

If anything is unclear, our support team is available during business hours to walk you through specific terms.

Account creation and eligibility on auto7

To open an account on auto7, you must be of legal age in your jurisdiction and reside in a location where our services are legally available. We do not offer our services in jurisdictions where online gaming is prohibited. You are responsible for verifying that your access and use of auto7 comply with your local laws.

When you register, you provide your name, date of birth, email, phone number, and preferred payment method. This information is used for account verification, withdrawal processing, and platform security. For your first withdrawal, we require government-issued ID (KTP, passport, or equivalent) and proof of address (utility bill, rental agreement, or recent bank statement). We keep these documents securely and use them only for identity verification—we do not share them with third parties except where required by law.

Account responsibilities on auto7

You are responsible for keeping your account password confidential. If you suspect unauthorised access, notify us immediately through your account dashboard or support contact. We will temporarily lock your account while we investigate. You are also responsible for all activity on your account, even if someone else accessed it without permission—so protect your login details as you would any other financial credential.

Deposits and withdrawals under auto7 terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Digital wallet deposits typically credit within minutes. Bank transfers process during banking hours—same-day for some banks, 1-2 business days for others. Once your deposit reaches your account, it is credited as available balance and can be used for any auto7 game or tournament.

Withdrawals follow the same timelines in reverse. You request a cashout through your account, we verify your identity and bank details, and we process the transfer. For withdrawals, you must use the same payment method you used to deposit—if you funded via mobile banking, you withdraw to local payment; if you transferred from online payment, you withdraw to your e-wallet account. This prevents fraud and ensures your money goes to an account in your name.

If a withdrawal is delayed beyond the standard window, contact our support team with your withdrawal reference number. We will investigate—delays often occur due to banking issues, not platform problems. Standard response time is one business day during office hours.

On auto7, we process payments transparently and handle disputes fairly. Your funds are yours, and we ensure they move securely between your account and your bank.

Gameplay rules and tournament terms on auto7

Our slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—operate on certified random-number generators. Every spin result is determined by our RNG and recorded on our server. You cannot undo or reverse a spin after it completes. If a spin fails to complete (e.g., connection drops), we credit any pending winnings to your account automatically.

auto7 runs daily and weekly tournaments tied to specific games. Tournament rules are published before each event starts—you'll see entry timelines, scoring criteria, and prize structure on your dashboard. Tournament winnings are credited to your account and can be withdrawn using your standard payment method. If you win during a tournament but your account is unverified, we hold the prize until you complete identity verification.

Bonus terms on our auto7 platform

• Bonuses are promotional credits issued at our discretion and may carry specific conditions—these are published with each bonus offer.
• Bonus funds cannot be withdrawn directly; they must be used for gameplay first, and withdrawals can only be made from your main balance.
• If we issue a bonus during a special event (Idul Fitri, Idul Adha, Imlek, or Nyepi tournaments), the bonus terms and expiry date are stated when you claim it.
• Bonuses expire after the stated period and are forfeited if unused.
• We reserve the right to revoke a bonus if we suspect abuse—for example, depositing and immediately withdrawing without playing.

Dispute resolution and our auto7 policy

If you disagree with a game outcome, account balance, or withdrawal, contact our support team. Provide your account email, the date and time of the transaction, and a detailed description of the issue. We will review your account logs and game history—this typically takes 1-2 business days. If we find an error, we correct it and credit your account. If we find no error, we explain the outcome and the reasoning.

We do not accept disputes more than 30 days after a transaction occurs. After 30 days, account history is archived and we cannot investigate. So if you notice an issue, report it promptly.

For disputes we cannot resolve through support, we offer a formal dispute process. You may submit a written complaint to our disputes team (contact details in your account support section). We aim to respond within 7 business days. If you remain unsatisfied, you may pursue other remedies available in your jurisdiction—our terms do not prevent you from seeking legal recourse where applicable law permits.

Prohibited conduct on auto7

We prohibit account sharing, use of automated bots or scripts, collusion with other players in tournaments, and attempts to manipulate our platform. If we detect such activity, we may suspend or close your account and forfeit any balance. We also prohibit deposits from payment methods not in your name—if we discover a deposit from a card registered to someone else, we will reverse it and lock your account pending investigation.

Limitation of liability and our auto7 commitments

auto7 provides our platform "as is." We do not guarantee that our service will be uninterrupted or error-free, though we work to maintain reliable uptime. If our platform is unavailable due to technical issues, maintenance, or external events, we are not liable for losses incurred during that downtime. We undertake to notify you of planned maintenance in advance where possible.

We are not liable for delays in payment processing caused by your bank, payment provider, or other third parties. If a withdrawal is delayed, contact your bank first—they often have the answer. Our support team can investigate platform-side issues, but we cannot force your bank to process faster.

Changes to these auto7 terms

We may update these terms from time to time. If we make material changes, we will notify you by email and ask you to review and accept the new terms before continuing to use auto7. If you do not accept the new terms, you may close your account. Continued use of auto7 after an update constitutes acceptance.

Contact and jurisdiction

If you have questions about these terms, contact our support team through your account dashboard. We are available during standard business hours in Jakarta, and we respond in English and local languages. For urgent issues, email support directly and reference your account number.

These terms are governed by the laws of the jurisdiction where auto7 operates. By creating an account, you agree to these terms and acknowledge that you are responsible for verifying that our services are legal in your jurisdiction. Our services are available only where applicable law permits—it is your responsibility to ensure compliance with local regulations.