auto7 FAQ

Opening an account on auto7 takes just a few minutes. First, you visit our registration page and enter your email address, phone number, and a secure password. Next, we send you a verification code—check your email or SMS depending on which method you choose. Once you've verified your contact details, you'll complete our KYC (Know Your Customer) form, which asks for your full name, date of birth, and a copy of your identity document (passport, national ID, or driver's licence). Our team reviews KYC submissions during business hours and typically responds within one working day. After approval, you can link a payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet—and you're ready to explore slot games, live dealers, and our sportsbook. If you're accessing from Jakarta, Surabaya, Bandung, or any other supported region, the process is the same.

If you forget your auto7 password, click the "Forgot your password?" link on the login page. Enter your registered email address, and we'll send you a secure reset link. Click that link, create a new password, and sign in. The reset link expires after 24 hours for security. If you don't receive an email within a few minutes, check your spam folder or contact our support team—we can verify your identity and help you regain access. Always use a strong, unique password and avoid sharing it with anyone.

We require a clear photo or scan of one of the following: a national ID card, passport, or driver's licence. The document must be legible, show your full name and date of birth, and not be expired. When you submit via our KYC form, make sure the file is in JPG or PNG format and under 5 MB. Our compliance team reviews your submission during business hours. If the image is unclear or the document has expired, we'll ask you to resubmit. This process typically takes one working day.

Yes. auto7 accepts direct bank transfers from mobile banking, local payment, online payment, and e-wallet. When you choose a bank transfer as your deposit method, we provide you with our account details and a unique reference code. Use that code in the transfer memo so we can match your payment to your auto7 account. Bank transfers typically arrive within one to three working hours, depending on your bank and the time of day. We also support e-wallet options—mobile banking, local payment, online payment, e-wallet, and mobile banking—which are often faster. Our support team can guide you through each method if you have questions.

auto7 does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own fees depending on the transaction type and amount. For example, some banks charge a small fee for inter-bank transfers, or your e-wallet may have transaction limits. We recommend checking with your local payment, online payment, e-wallet, mobile banking, or bank before initiating a large transfer. Any fees imposed by your financial institution are outside auto7's control. Our support team can clarify our own policies, but for bank-specific questions, please contact your bank directly.

Withdrawals on auto7 typically process within one to two working days after you submit the request. Processing may take longer if: your account is undergoing routine security checks; your identity documents need re-verification; or you are withdrawing a large amount. We may also pause a withdrawal if we detect unusual activity to protect your account. If your withdrawal has been pending longer than two working days, contact our support team with your withdrawal reference number. We are available during business hours and can check the status and explain any delays. Always ensure your linked bank account or e-wallet details are correct before requesting a withdrawal.

We run a weekly cashback promotion that rewards active players. The exact terms depend on the current offer—we publish full details in your account's promotions section. Generally, a weekly cashback calculates your net losses across slot games, live dealers, or sportsbook activity during a set period (often Monday to Sunday), and returns a small percentage to your account. Cashback is credited by Tuesday of the following week and can be withdrawn or used for further activity. Minimum activity thresholds may apply. Read the full promotion terms in your account before participating, as terms vary and may change seasonally, especially around major events like Liga 1 fixtures or Idul Fitri holidays.

Yes. Many of our slot games—including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—offer a demo mode where you can play with virtual credits at no cost. Demo mode lets you understand the game mechanics, bonus features, and rhythm before you play with real funds. You do not need to create an account to try demo mode on some games. Once you've registered with auto7, you can also play all games in real-money mode. Demo mode is for learning only; any winnings in demo are not real and cannot be withdrawn. Use it as a risk-free way to explore our game library.

We run daily and weekly slot tournaments across our game library. When a tournament is active, you can opt in from the game lobby. Tournaments track your cumulative win or score over a set period (usually 24 hours for daily tournaments, or Monday to Sunday for weekly). Your ranking appears on a leaderboard, and top finishers are recognised at the end of the tournament window. Terms and prize structures are published in the tournament details before each event starts. Tournaments are scheduled events designed to create engagement and community—read the full rules to understand eligibility and what recognition or rewards apply.

Our sportsbook section covers football leagues including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League, as well as esports (Mobile Legends, Free Fire, PUBG Mobile). Navigate to the Sportsbook tab, select a league or event, and view available markets. Each market shows different outcomes with odds. Select an outcome, enter your stake, and confirm to place the bet. Your bet slip updates in real time, and you can view your active and settled bets in your account history. Betting rules, minimum stakes, and odds format are explained in our sportsbook help section. If you're new to betting, our support team can walk you through the process.

Our live casino features professional dealers streaming from multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. Each table has a dedicated dealer and real-time chat, so you can interact with other players. Tables have different minimum and maximum stakes, so you can choose a table that suits your budget. Live games run throughout the day and night, with peak hours typically in the evening. Stream quality adapts to your connection—if you're on mobile data, the video automatically adjusts to conserve bandwidth. You can also switch to a lower-quality view in settings if preferred.

We respect your privacy and comply with data-protection laws. To request deletion of your personal data, contact our support team via email or in-app chat with the subject line "Data Deletion Request". We will verify your identity and review your request. Please note that we may need to retain certain information for legal, regulatory, or anti-fraud purposes—our privacy policy outlines what data we keep and why. For full details on how we handle your information, including retention periods and your rights, please read our [[privacy-policy/]] page. Our team will respond to your request during standard business hours.

Our support team is available during standard business hours (Jakarta timezone). Most queries receive a response within two to four working hours. For urgent account-security issues, we prioritise faster responses. Simple questions about payments, game rules, or account settings are often answered within one working hour. If you contact us outside business hours, your message is queued and addressed the next business day. For the fastest response, use in-app chat during working hours rather than email. Always provide your account email or username so we can identify and assist you quickly.

We at auto7 serve players in jurisdictions where applicable law permits access to our platform. Our services are available only where local regulations allow online gaming and sportsbook activity. If you are accessing auto7 from a location where gaming services are restricted, you should not proceed. It is your responsibility to verify that your access and use of auto7 comply with your own jurisdiction's law. For users in supported regions across Indonesia and beyond, we provide the full platform experience: slot games, live dealers, sportsbook, and payment options including local payment, online payment, e-wallet, and bank transfers. If you are unsure about your jurisdiction, contact our support team—we can advise on service availability in your area.

Your account security depends on two main steps. First, create a strong, unique password—at least 12 characters mixing upper and lower case letters, numbers, and symbols. Never share your password with anyone, and do not reuse it on other websites. Second, if auto7 offers two-factor authentication (2FA), enable it in your account settings; this adds a second layer of protection by requiring a code from your phone when logging in from a new device. Additionally, always log out after each session, especially on shared or public devices. If you suspect your account has been compromised, change your password immediately and contact our support team. We can help you review recent activity and secure your account.